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Making Your First Purchase
Placing an order with USAB2C.com is easy. You do not have to create an account first. USAB2C.com does not accept orders by phone, fax, or e-mail. All orders must be placed through our USAB2C.com website.
Here are the steps you need to follow to place an order with USAB2C.com:
Shipping & Delivery
To serve our customers more efficiently, USAB2C.com has several different Supplier and fulfillment relationships located across the United States. These fulfillment centers often house different types of products we offer. If you order dissimilar items, for example a toy, appliance, and a cordless drill, they may ship separately, depending on where in our fulfillment network they happen to be located.
USAB2C.com can ship to virtually any address in the world. However, warranty issues and manufacturer restrictions may prevent us from shipping certain products to all geographical locations.
We use UPS as our primary carrier for each shipping option. Items offered on our Web site are fulfilled by many independent suppliers whose shipping rates and carriers may vary. It may not be possible to specify a different common carrier when placing your order. You may select from Next Day Air, 2nd Day Air, 3 Day Select or Ground as necessary to get your items to you within the requested time frame and we will do our best to honor that request. The global nature of our fulfillment may also mean that we ship out through additional sources such as the US Postal Service and Federal Express.
Generally your order will be shipped within 1-2 business days however, some orders may take up to 5 business days for in-stock items and special orders may take a few weeks. Check the Product page for more details.
Product Returns and Cancellations
We hope the purchases you make at USAB2C.com meet your standards. Returns will be allowed (only bathing suits and underwear are not returnable) within 15 days after delivery for a refund or exchange subject to availability. Exchanges normally do not incur a restocking fee depending on manufacturer we used. Exchanges will incur a second freight/shipping charge to be paid by the customer. A 10-20% restocking fee may apply depending on the manufacturer for all refunds if the customer does not want the product. This is additional to the cost of shipping which is not refundable and the cost of any credit card fees incurred by USAB2C.com. Contact Customerservice@usab2c.com for return RA No. (Return Authorization number) or questions about your order
Any customer cancellation before delivery will incur a cancellation transaction process fee of $25 plus a charge equal to the cost incurred on the transaction by USAB2C.com. which may be more than the freight fees and credit card fees paid out. This applies to new, unused, unwashed product only. All items must have their original packing including tags as applicable. .
Send an email to email@example.com to discuss details of the product you wish to return. USAB2C will email you of the proper return process. In certain cases our Suppliers prefer to communicate directly with our customer. In those cases USAB2C will provide you with the relevant Supplier Contact information. At that point you will need to contact our supplier directly and follow their specific Merchant return instructions.
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