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USAB2C - Help
Making Your First Purchase
Placing an order with is easy. You do not have to create an account first. does not accept orders by phone, fax, or e-mail. All orders must be placed through our website.

Here are the steps you need to follow to place an order with

  1. Browse and Find the Items You Want - search or browse for the products you would like to order. A Search Box is located on every shopping page of the website. On the left side of the page, you may use the list of Departments to browse through the products. When you find an item that interests you, click the name of the item to see its product detail page.

  2. Add Items to Your Shopping Cart - to order an item from, add the quantity of the items you want to purchase (the default is 1 item) and click the Add to Cart button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Your Cart button on top of every shopping page of our website. In addition, you'll find a summary of your cart at the top-right of each of the shopping pages.

  3. Go To Checkout - review the items you've placed in your Shopping Cart.Items are retained in Your Cart for as long as your browser is open. If you create an account, you will also be provided an option to Save Your Cart for future review. When you're ready to place an order for the items in your cart, click the Checkout button. You will be taken to the Contact Information page of the order form. From there you can either setup an account or just enter shipping/delivery and payment information to complete your order.

  4. Log In/Create Account - if you choose to create an account, click the "Create Account" button and enter your e-Mail address. The e-Mail address you provide will be used as your user name to log into your account. Fill in the Password field and then re-enter that same password in the Confirm Password field. Choose a password for your account so that when you come back to in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order. Passwords should be 4 to 16 characters long and can contain any combination of letters or numbers.

  5. Enter Contact Information - enter your Billing Address information. If your Billing Address and Shipping Address are the same, you can select the checkbox next to the Deliver to my billing address option. Otherwise, you can enter a different Shipping Address. You also have the option of not including any of this information with your account by selecting the checkbox next to the Do not update my account with this information option, which will only make this information available to this transaction.

  6. Choose a Shipping Method - determine how quickly you would like to receive your order, and choose a Shipping Method. It is not possible to request a specific carrier. The shipping charge for your order will be displayed on the order summary page just before you submit your order.

  7. Provide Payment Information We accept VISA, MASTER CARD, DISCOVER or AMERICAN EXPRESS credit cards. All orders must be paid with a credit card by entering the number without spaces or dashes along with your card authorization code. Government, State and/or commercial Purchasing Agents making purchases of 20 units or more can contact with an itemized list of desired products. If a Purchasing Agent wishes to pay by check, items will be shipped once their respective check clears. All prices for orders are listed in U.S. dollars and will be charged in U.S. dollars. International sales are converted into your local currency by your bank and should appear on your credit card statement in that currency.

  8. Review and Submit Your Order - check the accuracy of the information you provided and make any needed adjustments. When you are ready, click the Confirm Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message to update you on at the time of shipment.

  9. Check Your Order History - if you would like to review previous orders you placed and you chose to create an account, click the Your Account link in the top or bottom menu on every shopping page of the website. Here you will be able to review the specifics of your order without having to contact us.

Shipping & Delivery
To serve our customers more efficiently, has several different Supplier and fulfillment relationships located across the United States. These fulfillment centers often house different types of products we offer. If you order dissimilar items, for example a toy, appliance, and a cordless drill, they may ship separately, depending on where in our fulfillment network they happen to be located. can ship to virtually any address in the world. However, warranty issues and manufacturer restrictions may prevent us from shipping certain products to all geographical locations.

We use UPS as our primary carrier for each shipping option. Items offered on our Web site are fulfilled by many independent suppliers whose shipping rates and carriers may vary. It may not be possible to specify a different common carrier when placing your order. You may select from Next Day Air, 2nd Day Air, 3 Day Select or Ground as necessary to get your items to you within the requested time frame and we will do our best to honor that request. The global nature of our fulfillment may also mean that we ship out through additional sources such as the US Postal Service and Federal Express.

Generally your order will be shipped within 1-2 business days however, some orders may take up to 5 business days for in-stock items and special orders may take a few weeks. Check the Product page for more details.

Product Returns and Cancellations
We hope the purchases you make at meet your standards. Returns will be allowed (only bathing suits and underwear are not returnable) within 15 days after delivery for a refund or exchange subject to availability. Exchanges normally do not incur a restocking fee depending on manufacturer we used. Exchanges will incur a second freight/shipping charge to be paid by the customer. A 10-20% restocking fee may apply depending on the manufacturer for all refunds if the customer does not want the product. This is additional to the cost of shipping which is not refundable and the cost of any credit card fees incurred by Contact for return RA No. (Return Authorization number) or questions about your order

Any customer cancellation before delivery will incur a cancellation transaction process fee of $25 plus a charge equal to the cost incurred on the transaction by which may be more than the freight fees and credit card fees paid out. This applies to new, unused, unwashed product only. All items must have their original packing including tags as applicable. .

Send an email to to discuss details of the product you wish to return. USAB2C will email you of the proper return process. In certain cases our Suppliers prefer to communicate directly with our customer. In those cases USAB2C will provide you with the relevant Supplier Contact information. At that point you will need to contact our supplier directly and follow their specific Merchant return instructions.


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